24/7 TOWING & RECOVERY FREQUENTLY ASKED QUESTIONS

Call SAS Towing & Recovery at (512) 943-2778 and provide your exact location, direction of travel, nearby intersection, highway exit, or landmark. Our live dispatch team will review your vehicle and situation before assigning the closest suitable tow truck available for the call. Learn more about our 24/7 towing service near you in Central Texas .

Yes. SAS provides 24/7 emergency towing and recovery service throughout its Central Texas coverage area. Drivers can call day or night for vehicle breakdowns, accident towing, roadside assistance, commercial truck towing, heavy-duty recovery, and other urgent road-service needs. Visit our 24-hour towing service page for additional service information.

RELATED SAS SERVICE: vehicle towing services.

SAS serves Jarrell, Georgetown, Liberty Hill, Round Rock, Leander, Hutto, Cedar Park, and surrounding Central Texas communities. Regional coverage includes areas across Williamson County, Burnet County, and Lampasas County. Availability and response times depend on the location, traffic, weather, equipment required, and current call volume. View our Central Texas service areas for more coverage information.

RELATED SAS SERVICE: 24/7 Central Texas towing.

Provide your exact location, direction of travel, vehicle year, make and model, approximate vehicle size, current condition, towing destination, and a description of the problem. Tell dispatch whether the vehicle is damaged, blocking traffic, off-road, unable to roll, leaking fluid, carrying cargo, or located in a parking garage or restricted area.

RELATED SAS SERVICE: requesting emergency towing.

Tow-truck arrival times vary based on your location, traffic, weather, road closures, call volume, vehicle size, and the type of equipment required. SAS positions trucks throughout its service region and works to dispatch the closest properly equipped unit rather than sending a truck that cannot complete the job safely.

RELATED SAS SERVICE: SAS service areas and locations.

Move the vehicle out of active traffic only when it is safe and possible. Turn on hazard lights, remain alert to surrounding vehicles, and follow instructions from emergency personnel. Do not stand between vehicles or near active traffic lanes. Tell dispatch immediately if your location or safety conditions change.

RELATED SAS SERVICE: 24/7 roadside and towing support.

SAS provides towing for cars, sedans, SUVs, crossovers, pickup trucks, motorcycles, scooters, vans, minivans, work trucks, utility vehicles, small trailers, RVs, commercial vehicles, buses, semi-trucks, tractor-trailers, and specialized equipment. Dispatch confirms the vehicle details before selecting the appropriate tow truck. Explore our light-, medium-, and heavy-duty vehicle towing services .

RELATED SAS SERVICE: heavy-duty towing capabilities.

Yes. Flatbed towing is available for disabled vehicles, accident-damaged vehicles, motorcycles, classic cars, specialty vehicles, low-clearance vehicles, and many all-wheel-drive vehicles. The safest towing method depends on the vehicle design, condition, drivetrain, damage, and access around the pickup location. Review our vehicle towing capabilities for more information.

RELATED SAS SERVICE: 24/7 towing near you.

Yes. SAS handles accident towing and recovery for passenger vehicles, work trucks, RVs, commercial vehicles, and heavy-duty trucks. Depending on the scene, service may include controlled winching, vehicle stabilization, careful loading, debris assistance, spill containment, and transport to an approved repair facility, body shop, storage lot, or other destination. Learn more about our emergency and accident towing services .

RELATED SAS SERVICE: vehicle towing and recovery.

SAS provides roadside assistance for disabled vehicles throughout its Central Texas service area. The available response depends on the vehicle, location, problem, road conditions, and equipment required. When you call, describe the issue clearly so dispatch can determine whether roadside help or a tow is the safest solution. Visit our towing and roadside assistance page for additional details.

RELATED SAS SERVICE: Central Texas vehicle towing.

Yes. Winch-out and off-road recovery may be available for vehicles stuck in mud, fields, ditches, medians, embankments, soft ground, or other difficult positions. Dispatch will ask about the terrain, vehicle size, distance from a stable surface, damage, accessibility, and whether additional recovery equipment is needed.

RELATED SAS SERVICE: winch-outs and off-road vehicle recovery.

Yes. SAS provides heavy-duty towing and recovery for semi-trucks, tractor-trailers, commercial trucks, buses, motorcoaches, large RVs, dump trucks, construction vehicles, and other heavy equipment. The fleet includes 25-ton, 50-ton, and rotating wreckers along with heavy-haul and recovery-support equipment. View our Central Texas heavy-duty towing services .

SAS operators are trained for semi-truck rollover and tractor-trailer recovery. A complex recovery may require stabilization, multiple wreckers, rotating recovery equipment, cargo handling, load transfer, spill response, traffic coordination, and cooperation with police, fire, EMS, highway personnel, or other emergency agencies. Review our heavy-duty towing and recovery capabilities .

RELATED SAS SERVICE: accident-scene spill response.

Yes. SAS can assist with shifted, damaged, rejected, or unstable freight when cargo must be repositioned or transferred before a trailer can move safely. The required service depends on the freight, trailer condition, cargo weight, available access, replacement equipment, and whether lifting or recovery support is required. These services are part of our commercial truck towing and recovery capabilities .

RELATED SAS SERVICE: mobile crane and load-placement support.

SAS provides spill-response support for incidents involving diesel, gasoline, oil, coolant, hydraulic fluid, and other roadway releases. Depending on the incident, crews may use containment materials, absorbents, recovery equipment, debris support, and additional resources to help control and clean the affected scene.

RELATED SAS SERVICE: environmental spill response services.

SAS offers equipment and machinery transport using flatbeds, lowboys, heavy-haul trailers, wreckers, and loading-support equipment. Specialized support may also be available for machinery lifts, mobile-crane work, load placement, storage containers, and commercial shipping-container relocation. Explore our equipment and machinery transport services .

RELATED SAS SERVICE: shipping container moving.

Yes. Scheduled towing and vehicle transport may be arranged for cars, motorcycles, RVs, work vehicles, commercial units, and other equipment. Provide the pickup address, destination, vehicle information, preferred timing, vehicle condition, and any access restrictions so the appropriate equipment can be planned. Visit our vehicle towing page or equipment transport page for related service information.

Towing prices depend on the vehicle type and weight, pickup location, towing distance, destination, road access, vehicle condition, required tow truck, recovery complexity, time on scene, and any special equipment needed. Call dispatch with complete details for service-specific pricing information. Our towing service page explains several common factors that affect the cost of a tow.

RELATED SAS SERVICE: vehicle towing options.

Recovery work can require additional labor, winching, stabilization, rigging, traffic precautions, multiple tow trucks, heavy-duty equipment, cranes, cargo handling, debris support, spill containment, or extended time at the scene. A vehicle parked on a stable surface generally requires less work than one overturned, damaged, loaded, or located off-road.

RELATED SAS SERVICE: heavy-duty towing and recovery.

Contact SAS with the vehicle description, license plate when available, registered-owner information, towing location, and the agency or property connected with the tow. Release requirements, identification, proof of ownership, payment, authorization, and pickup procedures can vary depending on the tow and requesting authority. Use our vehicle-location and impound assistance page to begin locating a towed vehicle.

RELATED SAS SERVICE: contact SAS Road Solutions.

Yes. SAS provides towing and transport for many recreational vehicles, including motorhomes and larger RVs. Dispatch will ask for the RV class, length, height, approximate weight, axle configuration, condition, location, and destination because larger units may require heavy-duty towing equipment. Review our vehicle towing services and heavy-duty towing capabilities.

Yes. SAS provides heavy-duty towing for buses, motorcoaches, shuttle vehicles, and other large passenger vehicles. The required wrecker and towing procedure depend on vehicle length, weight, axle configuration, ground clearance, damage, passenger status, road position, and destination. Learn more about our heavy-duty towing services.

Yes. SAS handles many medium-duty and commercial vehicles, including box trucks, delivery trucks, work trucks, utility vehicles, service trucks, and commercial vans. Provide the vehicle type, approximate weight, height, length, load status, damage, and destination so dispatch can determine whether a medium-duty or heavy-duty wrecker is required.

RELATED SAS SERVICE: light- and medium-duty vehicle towing.

Yes. SAS can tow many all-wheel-drive and four-wheel-drive vehicles using a method appropriate for the drivetrain, manufacturer requirements, vehicle condition, and available access. A flatbed may be recommended when keeping all wheels off the road is the safest option. Tell dispatch the year, make, model, drivetrain, damage, and whether the vehicle can roll and steer.

RELATED SAS SERVICE: flatbed and vehicle towing.

Often, yes. A vehicle with locked wheels, a failed transmission, damaged suspension, an engaged parking brake, or no neutral position may require skates, winching, dollies, a flatbed, or another controlled loading method. Describe which wheels move, whether the vehicle steers, the surface it is parked on, and any visible damage before dispatch.

RELATED SAS SERVICE: disabled-vehicle towing.

In most customer-requested towing situations, you can provide the preferred repair shop, dealership, body shop, residence, storage facility, or other lawful destination. The destination must be accessible and able to receive the vehicle. Accident, impound, law-enforcement, insurance, property, or authorization requirements may affect where a vehicle can be delivered.

RELATED SAS SERVICE: scheduled vehicle towing.

Provide the unit number, vehicle type, tractor and trailer details, approximate weight, cargo or load status, exact location, direction of travel, damage or mechanical problem, driver contact information, destination, billing or purchase-order requirements, and any site-access restrictions. Photos can help dispatch evaluate complicated commercial towing and recovery calls.

RELATED SAS SERVICE: commercial and fleet towing.

Yes. SAS provides recovery support for jackknifed tractor-trailers and other commercial vehicle combinations in difficult roadway positions. The recovery plan may involve stabilization, controlled winching, multiple heavy wreckers, rotating recovery equipment, traffic coordination, cargo evaluation, spill response, and towing after the combination is returned to a safer position.

RELATED SAS SERVICE: tractor-trailer recovery.

Yes. SAS handles off-road heavy recovery for commercial vehicles in ditches, medians, fields, soft shoulders, mud, slopes, and other unstable positions. Dispatch reviews the tractor and trailer configuration, cargo, terrain, distance from stable pavement, damage, access, and surrounding hazards before determining the number of wreckers, winch lines, rigging points, and support units required.

RELATED SAS SERVICE: off-road commercial recovery.

SAS uses equipment selected for the specific vehicle and recovery conditions, including 25-ton wreckers, 50-ton wreckers, rotating wreckers, heavy-haul and lowboy trailers, flatbed carriers, recovery-support units, specialized rigging, winches, load-transfer equipment, and air-cushion recovery tools. Not every incident requires every type of equipment.

RELATED SAS SERVICE: heavy-duty equipment and recovery.

When a complex incident requires it, SAS may coordinate recovery operations with law enforcement, fire departments, EMS, roadway personnel, environmental teams, fleet representatives, cargo companies, and other involved parties. Coordination can help manage traffic exposure, scene access, vehicle stabilization, spill hazards, cargo handling, and the order of recovery work.

RELATED SAS SERVICE: complex commercial recovery.

Yes. SAS provides mobile crane and heavy-lift support for planned projects and emergency recoveries throughout Central Texas. Services can include equipment lifting, machinery placement, truck and trailer uprights, load transfers, dock lifts, crane-assisted loading, construction support, and emergency commercial recovery work.

RELATED SAS SERVICE: heavy-duty towing and uprighting.

Provide the lift location, equipment or object being moved, estimated weight, dimensions, available lift points, pickup and final position, required reach, site access, ground conditions, overhead clearance, nearby structures, preferred date, and photos when available. Complete information helps determine the crane, rigging, setup area, and support equipment required.

RELATED SAS SERVICE: mobile crane service requirements.

Yes. Mobile crane support may be used for generator placement, HVAC equipment placement, machinery positioning, heavy-equipment lifting, dock work, industrial yard support, and other controlled lifts. Each job is reviewed for weight, balance, lift points, rigging, required reach, clearance, ground stability, access, and final placement.

RELATED SAS SERVICE: equipment lifting and placement.

Yes. Depending on the incident, SAS may use mobile crane, rotating wrecker, rigging, stabilization, and heavy-recovery equipment to upright an overturned truck, trailer, or commercial vehicle. The plan considers vehicle weight, cargo movement, trailer condition, ground stability, working space, recovery angles, attachment points, traffic, and nearby hazards.

RELATED SAS SERVICE: truck and trailer uprighting.

SAS provides shipping and storage container moving for common 20-foot, 40-foot, 45-foot, and 53-foot units. Container condition, loaded weight, access, route, lifting points, transport equipment, and final placement requirements are reviewed before the move is scheduled.

RELATED SAS SERVICE: equipment and specialized transport.

A loaded container may be movable, but it requires additional review. Tell SAS what the container holds, the estimated total weight, how the contents are distributed and secured, the container condition, and whether there are restricted or hazardous materials. Weight, structural condition, lifting points, trailer capacity, route limits, and placement access determine whether and how the move can be completed.

RELATED SAS SERVICE: loaded-container moving considerations.

Provide the container length, whether it is empty or loaded, approximate weight, current condition, pickup address, delivery address, desired placement and door orientation, access restrictions, gate and driveway dimensions, surface and terrain conditions, overhead obstacles, preferred timing, and clear photos of the container and both sites.

RELATED SAS SERVICE: container moving quote requirements.

The truck and placement equipment need sufficient gate and driveway width, turning room, overhead clearance, stable ground, and access to the requested placement area. Power lines, tree limbs, buildings, fences, slopes, soft soil, mud, weak pavement, drainage features, and nearby structures can change the equipment plan. Photos and measurements help identify restrictions before arrival.

RELATED SAS SERVICE: container site-access requirements.

Container-moving pricing depends on transport distance, container size and loaded weight, pickup and delivery access, terrain, ground stability, trailer or crane requirements, route restrictions, final placement complexity, permits or escorts, equipment availability, and scheduling. Straightforward pickup and placement usually require less work than tight-access or crane-assisted moves.

RELATED SAS SERVICE: shipping container moving services.

SAS transports many types of construction, agricultural, municipal, utility, and industrial equipment. Examples include excavators, mini excavators, bulldozers, track loaders, skid steers, wheel loaders, backhoes, graders, rollers, trenchers, tractors, farm machinery, forklifts, material handlers, man lifts, scissor lifts, generators, compressors, attachments, and jobsite materials. View our equipment transport services.

RELATED SAS SERVICE: crane-assisted loading and placement.

Yes. SAS can transport many non-running, damaged, burned, vandalized, stuck, or mechanically disabled machines. Equipment that cannot roll, steer, brake, or support its weight may require winching, rigging, heavy-recovery support, ramps, or mobile crane assistance before it can be loaded and secured for transport.

RELATED SAS SERVICE: inoperable equipment hauling.

Provide the equipment type, make and model, approximate weight, length, width and height, attachments, operating condition, loading ability, pickup and delivery addresses, access and ground conditions, preferred date, and photos. Mention whether the machine rolls, steers, brakes, starts, or needs winching, rigging, recovery, or crane-assisted loading.

RELATED SAS SERVICE: equipment transport planning.

Equipment-hauling rates depend on the machine size and weight, transport distance, operating condition, loading method, required trailer, winching or crane support, access and ground conditions, route limits, permits, escorts, attachments, delivery complexity, scheduling, and equipment availability. Complete measurements and site details help produce a more accurate quote.

RELATED SAS SERVICE: heavy-equipment hauling.

Yes. Texas Truck & Trailer, a division of SAS Road Solutions, provides big-truck repair in Liberty Hill for semi-trucks, 18-wheelers, tractor-trailers, Class 8 trucks, commercial diesel vehicles, fleet equipment, and commercial trailers. The truck repair shop can be reached at (512) 267-8787.

RELATED SAS SERVICE: commercial truck towing support.

Service capabilities include diesel engines and diagnostics; DPF, DOC, SCR, and emissions systems; transmissions, clutches, drivelines, axles, and differentials; air and hydraulic brakes; suspension and steering; electrical and charging systems; cooling and overheating concerns; hydraulics and PTO equipment; trailers and reefers; tires; air conditioning; preventive maintenance; fleet service; and DOT preparation.

RELATED SAS SERVICE: commercial truck repair capabilities.

Provide the truck year, make, model, engine, mileage, fault codes, warning lights, symptoms, recent repairs or maintenance, operating conditions, location, and whether the vehicle can be driven safely to the Liberty Hill shop. Photos or videos can help when they clearly show a leak, warning message, damaged component, smoke, noise, or other concern.

RELATED SAS SERVICE: requesting big-truck repair.

SAS provides licensed environmental and hazmat response for incidents involving diesel, gasoline, crude oil, motor oil, lubricants, transmission fluid, coolant, antifreeze, hydraulic fluid, commercial vehicle fluids, cargo-related releases, hazardous materials, hazardous waste, roadway contamination, and threats to storm drains or waterways.

RELATED SAS SERVICE: recovery support for commercial incidents.

Provide the exact location, known or suspected material, estimated quantity, whether the release is active, the vehicle or container involved, scene and traffic conditions, nearby storm drains, ditches or waterways, fire or other active hazards, whether emergency personnel are on scene, the responding agency contact, and photos only when they can be taken safely.

RELATED SAS SERVICE: reporting a roadway spill.

Pricing depends on the material and hazard classification, estimated volume, affected area, surface and terrain, monitoring needs, containment products, labor, cleanup equipment, vehicle stabilization or towing, recovered material, packaging, transportation, disposal requirements, documentation, roadway conditions, and overall incident complexity.

RELATED SAS SERVICE: environmental cleanup and remediation.

Presence requirements depend on the type of tow, vehicle access, keys, authorization, payment arrangements, pickup property, destination, and any law-enforcement, insurance, impound, or account instructions. Tell dispatch if you cannot remain with the vehicle so the required authorization and access steps can be confirmed before the truck is sent.

RELATED SAS SERVICE: scheduled and emergency vehicle towing.

It may be possible, depending on the vehicle, steering and transmission position, wheel condition, parking location, access, and proof of authorization. A no-key tow can require skates, dollies, winching, a flatbed, or additional loading time. Tell dispatch that the keys are unavailable before the tow truck is assigned.

RELATED SAS SERVICE: towing vehicles without keys.

Yes. SAS provides towing and transport for motorcycles and scooters. Tell dispatch the make and model, approximate weight, wheel and steering condition, damage, current position, access, pickup location, and destination. The operator will use an appropriate loading and securement method for the motorcycle and conditions.

RELATED SAS SERVICE: motorcycle and scooter towing.

SAS can tow many classic, luxury, specialty, and low-clearance vehicles. A flatbed, careful approach angle, controlled winching, soft securement, additional clearance equipment, or another loading method may be used depending on the vehicle design and condition. Share photos and ground-clearance concerns with dispatch before pickup.

RELATED SAS SERVICE: specialty and low-clearance vehicle towing.

SAS may be able to tow or transport utility trailers, cargo trailers, travel trailers, commercial trailers, and other trailer types. Dispatch needs the trailer length, width, height, axle count, approximate loaded weight, cargo, hitch condition, tire and wheel condition, damage, location, and destination to determine the proper equipment and whether cargo must be stabilized first.

RELATED SAS SERVICE: trailer and equipment transport.

Roadside-service availability depends on the vehicle, exact issue, location, traffic exposure, road conditions, required tools, and current resources. Tell dispatch whether you need battery assistance, tire help, lockout support, fuel assistance, or another service. Dispatch will confirm whether roadside service is available or whether towing is the safer solution.

RELATED SAS SERVICE: roadside assistance and towing.

A standard tow generally moves a vehicle that is accessible and positioned on a stable surface. Recovery is the work required to reach, stabilize, upright, winch, lift, reposition, or remove a vehicle that is overturned, off-road, stuck, damaged, loaded, blocked by obstacles, or unsafe to tow in its current position. Recovery can require more time, labor, planning, and equipment.

RELATED SAS SERVICE: vehicle and commercial recovery.

Use the Locate Your Car page or contact SAS with the vehicle year, make, model, color, license plate, VIN when available, registered-owner name, approximate towing location, date and time, and the law-enforcement agency, property, or requesting party connected with the tow. Providing complete details helps staff search the correct records.

RELATED SAS SERVICE: contact SAS about a towed vehicle.

Requirements vary by the tow and requesting authority, but customers may be asked for valid identification, proof of ownership or authorized possession, vehicle registration or title information, insurance when applicable, payment, and any law-enforcement, court, lienholder, company, or property authorization required for release. Confirm the exact requirements before traveling to the storage location.

RELATED SAS SERVICE: vehicle release and location assistance.

Possibly, but authorization requirements vary. A representative may need written authorization, a power of attorney, company authorization, lienholder documentation, identification, proof of ownership, or another form required by the tow or requesting authority. Contact SAS before pickup to confirm whether third-party release is allowed and which documents must be presented.

RELATED SAS SERVICE: impound and vehicle-release assistance.

The SAS headquarters is the company’s primary administrative and operational office. Individual SAS locations are working yards that support local towing and recovery operations, house tow trucks or equipment, and may handle vehicle storage or approved releases. Services available to the public can differ by location, so call ahead before visiting a yard.

RELATED SAS INFORMATION: view SAS locations and Central Texas service areas.

Yes. SAS can provide a quote or service estimate before dispatch when the necessary details are available. Give dispatch the vehicle or equipment type, exact location, destination, condition, access limitations, towing distance, and requested service. Final charges may change if the conditions, equipment requirements, recovery work, mileage, or time on scene differ from the information originally provided.

REQUEST AN ESTIMATE: contact SAS with your service details.

SAS accepts standard payment methods for towing, recovery, transport, repair, and vehicle-release services. For an impound release, fleet account, insurance claim, or specialized commercial job, contact SAS before service or pickup to confirm any authorization, billing, identification, or location-specific requirements.

PAYMENT QUESTIONS: contact SAS before dispatch or vehicle pickup.

Direct insurance billing is available in some cases. Eligibility depends on the service, insurer, claim status, required authorization, coverage, documentation, and billing arrangement. Provide the insurance company, claim number, adjuster information, and any written authorization so SAS can determine whether direct billing can be used for the call.

RELATED SAS SERVICE: accident towing and recovery in Central Texas.

Fleet accounts and consolidated billing are available in some cases for approved commercial customers. Account options depend on service volume, coverage needs, credit approval, billing requirements, locations, vehicle types, and the towing, roadside, recovery, repair, or transport services requested. Contact SAS to discuss whether an account arrangement is available for your company.

COMMERCIAL SERVICES: heavy-duty towing and recovery or equipment transport.

No. SAS does not charge a different fee solely because a call occurs after hours, on a weekend, or on a holiday. The total still depends on the vehicle, distance, service type, equipment required, recovery complexity, access, time on scene, and other job-specific conditions.

RELATED SAS INFORMATION: 24/7 towing and dispatch services.

In some cases. Passenger transportation depends on available seating and seat belts, the tow truck assigned, the number and age of passengers, safety conditions, pets or personal items, destination, and company or scene restrictions. Tell dispatch how many people are with the vehicle so the available options can be reviewed before the operator arrives.

RELATED SAS SERVICE: passenger-vehicle towing.

Electric and hybrid vehicles are evaluated case by case so the correct loading, towing, and safety approach can be selected. Tell dispatch that the vehicle is electric or hybrid and report any battery damage, warning messages, leaking fluid, smoke, heat, fire exposure, collision damage, or submersion. A flatbed or other manufacturer-appropriate transport method may be used, while damaged high-voltage systems can require additional scene precautions and coordination with emergency personnel.

RELATED SAS SERVICE: flatbed and specialty vehicle towing.

In some cases. SAS can transport many lowered, exotic, custom, performance, or modified vehicles when suitable equipment and access are available. Provide the ground clearance, modifications, vehicle dimensions, wheel and tire condition, operating condition, pickup surface, loading access, and destination so dispatch can determine whether a flatbed, controlled winching, additional ramps, or another loading method is appropriate.

RELATED SAS SERVICE: specialty and flatbed vehicle towing.

SAS storage yards are open to the public for approved vehicle-release business from 8:00 AM to 5:00 PM. Yard access is limited to authorized purposes and can depend on release eligibility, required documents, payment, and the specific location holding the vehicle. Call before traveling to confirm the correct yard and pickup requirements.

VEHICLE RELEASE HELP: locate your car and confirm the storage location.

SAS accepts standard ownership, authorization, identification, and payment documentation that satisfies the requirements for the specific vehicle release. Because the required documents can depend on the registered owner, lienholder, company, law-enforcement agency, court, property, or requesting authority connected with the tow, contact the impound location before pickup to confirm exactly what must be presented.

RELATED SAS INFORMATION: vehicle-location and impound-release assistance.

Yes. Dispatch can provide an estimated arrival window based on the assigned operator, current location, traffic, weather, road conditions, equipment requirements, and active calls. Because conditions can change, the estimate is not a guaranteed arrival time. Call SAS for updated status information if you need a more current arrival estimate.

24/7 DISPATCH: call (512) 943-2778 for an arrival update.

Text-message arrival updates are available in some cases. Availability can depend on the service, dispatch system, operator assignment, customer phone number, and call status. Provide a mobile number when requesting service and ask dispatch whether text updates are available for that call. Customers can also call for the latest status.

RELATED SAS SERVICE: 24/7 towing and live dispatch.

In some cases. Roadside assistance may be provided without towing when the vehicle, problem, location, safety conditions, and available resources allow the issue to be handled at the scene. Describe the breakdown to dispatch so SAS can determine whether a roadside-only response is available or whether towing is the safer option.

RELATED SAS SERVICE: roadside assistance and emergency towing.

Yes. For customer-requested towing, the customer can generally choose the destination, such as a repair shop, dealership, body shop, home, storage facility, or another approved location. The destination must be legally accessible and able to accept the vehicle. Law-enforcement, property, impound, insurance, or other authorized tows may have different destination requirements.

RELATED SAS SERVICE: vehicle towing and scheduled transport.

Yes. SAS provides scheduled long-distance towing and transportation for many passenger vehicles, motorcycles, RVs, commercial vehicles, trailers, machinery, and equipment. Provide the pickup location, destination, vehicle or equipment details, condition, dimensions, preferred schedule, and access restrictions so the correct transport method and quote can be prepared.

RELATED SAS SERVICES: vehicle towing and equipment transportation.